Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unused, with any original tags or packaging intact. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at contactineedafavour@gmail.com. If your return is accepted, we’ll provide you with return instructions and the return address.
Please do not send items back without contacting us first, as unauthorised returns may not be accepted.
For change-of-mind returns, return postage is the responsibility of the customer. If your item is faulty, damaged, or incorrect, please contact us so we can arrange an appropriate solution.
You can contact us with any return questions at contactineedafavour@gmail.com.
Damages, faults and incorrect items
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty, or if you have received the wrong item. Please include your order number and photos where possible so we can assess the issue and make it right.
Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.
Exceptions / non-returnable items
For change-of-mind returns, we cannot accept:
- personalised, customised or made-to-order items
- opened or used personal care or hygiene products
- gift cards
- items that are not returned in their original condition
- sale or clearance items
These exclusions do not affect your rights under the Australian Consumer Law if an item is faulty, damaged, unsafe, or otherwise fails to meet a consumer guarantee.
Please contact us if you’re unsure whether your item is eligible for return.
Exchanges
We do not process direct exchanges. The easiest option is to return the eligible item and place a new order for the item you would prefer.
Wholesale and trade orders
This return policy applies to retail purchases. Orders placed at wholesale or trade pricing for resale are subject to our Wholesale Terms and Conditions.
We do not accept change-of-mind returns on wholesale or trade orders unless agreed with us in writing.
If your wholesale or trade order arrives damaged, faulty, incomplete, or incorrect, please contact us at contactineedafavour@gmail.com as soon as possible so we can assess the issue and arrange an appropriate resolution.
Nothing in these terms excludes any rights or remedies that cannot lawfully be excluded.
Refunds
We’ll let you know once we’ve received and inspected your return and whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed, depending on your bank or payment provider.
If more than 15 business days have passed since we approved your refund, please contact us at contactineedafavour@gmail.com